If problems persist, the webcam may have become unplugged internally and requires service. If Device Manager does not recognize the webcam after the scan, Use Microsoft System Restore to go back to a time when the Webcam was working properly. If there is no Imaging devices category listed, select Action, then Scan for hardware changes. Turn on the computer and wait for Windows to open.Ĭlick Start, type Device Manager in the search field, and select Device Manager from the list provided.
Press and hold the power button for 10 seconds, and then reinsert the battery and reconnect the power cord. If your computer has a sealed battery that cannot be removed, then perform a reset as shown in the HP support document: Performing a Hard Reset or Forced Reset. Remove the battery from the battery compartment. Shut down your computer, and disconnect the power cord. To resolve this problem, use the following steps: The drivers for the Imaging devices, which include the webcam, are not displayed in the Device Manager. Has the webcam worked before on any other application like Skype and other apps? Have you tried to uninstall and reinstalled the drivers? To provide you with an accurate solution, I'll need a few more details: It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.Īs I understand you are having issues with the Webcam not working on your HP notebook. Don't worry as I have a few steps to help you get through this concern, Hi you for showing your interest in HP Support Forums.
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